Chapters and Leaves (C&L) offer a unique and large selection of quality products from trusted manufacturers, we have tested all products ourselves in normal domestic home use and are confident that you will be pleased with your purchase. We want you to trust our team and our business along with enjoying your shopping experience both in-store and online.
C&L understands that sometimes you may wish to return a product that you have purchased from our online or in-store locations, so we have outlined the C&L Policy regarding Returns to assist you with this process.
Online and In-store Returns
If you have changed your mind about a purchase, C&L will offer a gift card or exchange at our discretion, to the amount of the item(s) at the time of purchase, provided that:
- Items are returned within thirty (30) days of the time of receipt of goods;
- You have proof of purchase; and
- Items are in original, unopened and undamaged packaging.
Please ensure that the returned product is suitably packaged to prevent damage during return shipping. Items can be returned via post or directly in-store.
You must contact our team before sending an item for return. After initial contact please send your item to:
Chapters and Leaves
Shop 3, 7-9 St Georges Crescent
Faulconbridge NSW 2776, Australia
Faulty, Damaged or Incorrectly Shipped Goods
In the unfortunate event your item arrives faulty, damaged or incorrectly shipped, please contact our team on 0411 385 117 or via email at email@example.com within 30 days of receipt of goods. Should your item be deemed faulty, damaged or incorrectly shipped, C&L will provide a gift card, exchange or refund. Refunds will be processed according to your original method of payment.
The following products have no returns policy unless the seal is intact or the item is faulty, not doing what it was supposed to, or where otherwise required by law:
Gift Cards, Skin Care, Jewellery, Manicure Sets, Perishable Foods, Hampers, Hairbrushes, Pierced Earrings, Pens and Children’s Soft Toys.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.
If you haven’t received a refund yet, first check with your bank or credit card company, it may take some time before the refund officially arrives in your account. If you’ve done this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale and Discontinued Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund except in the event that the goods were faulty, damaged or incorrectly sent.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.